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FAQ

RETURNS & EXCHANGES

If you need to return or exchange an item, please contact us at customerservice@rbarenergy.com within 30 days of delivery. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition it was received.

There are certain situations where no refund will be granted: 

Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any items purchased on sale. All sale items are final purchases. No returns will be accepted on items more than 30 days from delivery.


Once your return has been received and reviewed, a confirmation email will be sent out to the email provided. The refund will be processed and a credit will automatically be applied to the original method of payment within 48 hours.Provide the answer to the question here.

If you are not satisfied with your order, please contact us at customerservice@rbarenergy.com and we’ll refund you the amount of your order, 100%. It is not necessary to return your products.

Refunds are processed in the order they are received. If you haven’t received a refund within 48 hours of confirmed return, please contact your Credit Card Company and/or Bank. There is often some processing time before a refund is posted. If you’ve done this and still have not received your refund, please contact us at customerservice@rbarenergy.com.

If you don't enjoy the products you ordered from RBar Energy, that's okay, let us know what went wrong and we’ll refund you 100% of the value of your order, which you can use toward a new purchase. To begin processing a refund, please send us an email at customerservice@rbarenergy.com

If anything is incorrect or wrong with your order, please email us at customerservice@rbarenergy.com notifying us of the error. We will replace or correct your order free of charge.

If the product you receive differs from what you ordered, you may also receive a return box and shipping label, please return the original incorrect product to avoid additional charges.

Shipping

We offer free shipping on all orders over $50.  

Please allow up to 3 days for us to process your order Monday through Friday 9am - 3pm MST.

All orders placed on Saturday, Sunday and Major Holidays will be processed on the next business day.

USPS:

Priority Mail: USPS will deliver in 2-3 business days from when they have received the package.

Priority Mail Express: USPS will deliver in 1-2 business days from when they have received the package.

Priority Mail International: USPS will deliver in 6-10 business days from when they have received the package.

We do not offer international shipping via our website, but if you have an account with Amazon US, you can ship to international locations via our Amazon Store.  Additional shipping and export fees may apply.

Wholesale

If you are interested in carrying the RBar brand in your store,  please contact us at sales@rbarenergy.com or feel free to give us a call at +1 (520) 622-1404.

*Wholesale order customers are responsible for shipping costs, and orders will be shipped per their preferred routing instructions.

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